Terms of service

Terms of Service

Welcome to Vama. By accessing or using our website (www.the-vama.in) and purchasing our products, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. General

Vama (“we”, “us”, “our”) operates this website and offers all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, and policies stated here.

By using our website, you represent that you are at least the age of majority in your state or province of residence.

2. Product Information

Each Vama product is handcrafted by skilled artisans, resulting in unique variations in color, texture, and finish. These are not defects but marks of authenticity.
We strive to display our products as accurately as possible, but actual colors and textures may vary slightly due to screen settings or natural material differences.

3. Orders & Payments

All orders are subject to availability and confirmation.
Prices listed on the website are inclusive of applicable taxes unless stated otherwise.
Once an order is placed, it cannot be cancelled as each product is handcrafted specifically for you.
We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing, or suspected fraud.

4. Returns & Exchanges

We do not accept returns or refunds, as each product is handmade with care and attention to detail.
We offer exchange only in case of size issues, subject to the conditions mentioned in our Return & Refund Policy.

5. Shipping

We aim to deliver your order within the estimated timeframe mentioned at checkout.
However, delivery times may vary due to factors beyond our control.
Once dispatched, we are not responsible for delays caused by courier services or unforeseen circumstances.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.